Privacy Policy

JL Turf Group Pty Ltd (ABN 53 657 309 361) (“JL Turf Group”, “we”, “us” or “our”) designs and builds synthetic turf, sports surfaces, mini-golf and landscape construction across Sydney. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to our website and to the personal information we collect when you contact us, request a quote, or engage us for a project.

The personal information we collect depends on how you interact with us. It may include:

• your name, email address and phone number;
• your property or project address and site details;
• the details of your enquiry, including the type of work, scope and budget you describe;
• records of our correspondence and communications with you; and
• technical information collected automatically when you visit our website, such as your IP address, browser type, device information and how you use the site; and
• lead attribution information such as the page you first landed on, the page you submitted from, referring site, campaign parameters, advertising click identifiers and Surface Finder recommendation context where available.

We do not seek to collect sensitive information. Please do not send us sensitive information unless it is necessary for your project.

We collect personal information:

• directly from you when you complete our quote form, email us, or call us;
• during the course of delivering a project, including on-site visits and correspondence; and
• automatically through cookies, local storage, session storage and analytics tools when you use our website.

We collect and use your personal information to:

• respond to your enquiries and prepare quotes;
• plan, deliver, supervise and complete your project;
• communicate with you about your project, including updates and handover;
• manage our business, including accounts, records and warranty matters;
• improve our website and services;
• measure which search, AI answer, advertising and referral channels generate genuine enquiries; and
• comply with our legal and regulatory obligations.

We do not sell your personal information. We may disclose it to trusted parties where reasonably necessary to run our business and deliver your project, including:

• service providers who support our operations, such as email delivery, website hosting and analytics;
• suppliers and contractors involved in delivering your project; and
• government, regulatory or law enforcement bodies where required or authorised by law.

Some of our service providers may store or process information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with this policy and the APPs.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Our website may use cookies, local storage, session storage and similar technologies to help the site function, remember first-touch attribution for enquiry forms, understand how the site is used and measure which campaigns or referral sources generate leads. You can disable cookies and clear site storage through your browser settings, although some parts of the site may not work as intended if you do.

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We may need to verify your identity before acting on your request.

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this policy from time to time. The current version will always be published on this page, with the “Last updated” date shown above.

For any privacy questions or requests, please contact us:

• Email: info@jlturfgroup.com.au
• Phone: 0414 991 879

See also our Terms of Use.